If you want ordinary furniture and bad customer service all in the one package then Furniture Galore is your store. We ordered a 7 piece dining setting and picked a matching buffet and hutch. The day it was delivered we started to assemble. Here the problems start. A table leg split when being bolted on the the main structure. OK table will ahve to wait for a new leg. We put the hutch on top of the buffet and then go to add the handles. Poor drilling has resulted in missing chunks of timber on the inside of 4 doors (this had to have been seen at the factory). We ring Furniture Galore. Two weeks pass, we get a new leg, nothing to help with the buffet and hutch doors. We get told all sorts of stories from "a couple of days" to "eight weeks". Another phone call, again to the store manager. We have now had the furniture 3 weeks and have not been able to use it. We are told no refunds, they will fix the defects, end of story. That night I decide to attach the new leg. It is scratched, dented and there is a piece of timber missing, clearly not a new leg. I get straight on the phone and get the most "really don't care" attitude I've ever encountered. I offered to bring the "new" leg down to the store, an offer which was enthusiastically turned down. I mention that I have some brilliant photos of the defects and am involving local and state media. The next morning a phone call from the store mananger. We are getting a full refund (which we got today). In short DO NOT buy anything from Furniture Galore. They do not back up with any level of customer service. Our experience is that this holds true at both head office and local store levels. Also if you do get caught, DO NOT back down. Keep up the pressure and insistance and push for your rights to decent quality and service.