18 Oct, 2020 → by ClaimboUser797733
FTD stand up company!
2
It was my error in thinking that I was getting charged for a replacement floral arrangement. I was not charged, even though my status report indicated a price for new item. That made me happy, but the original idea that the company would send a lesser replacement (of their choosing btw) instead of the customer's choosing was still not good business. User's recommendation: Insist upon product availability!