Complaint Description: GBS is a fraudulent company that does not adhere to their warranty they provide in order to steal money and harm consumers. I bought a kitchen table 2 years ago from Ashley Furniture Homestore and I bought an extended warranty to make sure I was covered! The warranty is from GBS Enterprises LLC, but they won't stand behind it. I had significant water damage to my table(which is covered), but they denied my claim. The reasoning was because there were two small scratches where the paint had rubbed off the table. These scratches are also covered. They told me that since I did not file a claim on the scratches, which are not visible unless you are studying the table with a magnifying glass, they will not cover the water damage. I called their call center in Florida and spoke with Roger Viton, the manager, It almost seemed as he took pleasure in explaining how I would not be covered because of some technicality of his interpretation of the warranty. The warranty specifies damages won't be covered if they are deemed an accumulation and not specified to one event. This clearly means wear and tear over time, but they have manipulated the wording so that as soon as you get the warranty they can just deny your claim and keep your money. I never asked for the two small scratches to be fixed as they are so small you can't see them. But they used this as an excuse to deny the claim and keep your hard earned money. They sent a technician to my house who told me this was going to be covered and it was as clear as day and night. They still denied my claim. When I spoke with the manager Roger he said the frame would still be covered but not the table itself. So the frame got damaged and a piece was chipped. Again clearly covered under the warranty. Even after the manager said it would be covered they lied and denied the claim. I am disappointed that Ashley Furniture Homestores would work with such a horrible company like GBS Enterprises that clearly has no intention of delivering on any of their promises and what their contract states. Both of these claims have been filed in the last month. The warranty was purchased from Ashley Home Furniture Store and they told me no matter what happens I'll be covered. Again another lie. User's recommendation: Run from this company they will steal your money!