The way to Atlanta was fine. HOWEVER, the way back was horrible. The bus driver never cleaned the bathroom from his previous ride. The vvents had about 9 hours worth of urine and feces scent coming out of it. The bus driver that transferred the rest of the way emptied the toilets after I complained...she even told me to file a complaint. She was nice, very funny as well. There was a pregnant woman suffering from the smell. Unforunately, the customer service team will not contact me back. Not to mention, we were 2 hours late which would entitle me to a refund...however they are dodging my emails and calls. I considered riding with them again until they ignored my emails.