EXTREME/GREAT/OVER/SUPER D I S A P PO I N T M E N T ! ! ! ! I applied for my PLDT Fiber Migration (Here at BONI Mandaluyong Business Center), A certain Ms. EVA accommodate me and told me that she will first check if there is an available slot for my location. She told me that she will give me a call. 2 days later, I received a call from her and it was a good news that there is a slot for me. I came back to the business centre to sign a few documents and she even asked me to take a picture of the contract. She then added that it will take about 2-3 weeks for the installation that was 4 July 2019. So I've waited and on the 20th July 2019 (Saturday), a line man by the name of Robert called me telling me when can he install the fiber migration, since it was sudden, I told the line man that he can come over the following day (Sunday, 21 July 2019) and the line man said yes. I have waited for him the whole day but he did not show up, but that is okay because that day is Pacquiao's fight, maybe he watched as the entire country did. SO the next morning (Monday), I also waited for the line man to show up, still a no show. So the following morning I started my follow up to 171 religiously every day; on the 24th July 2019 (Wednesday) the same line man (Robert) gave me call again saying that he will come again for the installation that Saturday (27 July 2019). Again, to my disappointment and dismay I waited for no one . . . . Since then I do my follow-up to 171 getting the same and answer and update. On 29th July 2019, I came back to Boni business centre to report what has transpired since my application, I was entertained by a lady (forgot to get her name), she told me that she already made a report and she requested the line man to come over on the 31st July 2019, she even asked me my preferred time and I said if possible in the morning/ So again, I waited and no one came? Until today, I followed-up with 171 only to be updated that the status is there are no available slot for me??? So to my GREAT DISAPPOINTMENT I came back to Boni business centre and there a Guy accommodated me (forgot to get his name again) but this guy is RUDE, he told me that, that what the record shows that there is no slot available and I told him that it is unacceptable because they made me believe that in 3 weeks I will get a Fiber installation?? I said to him that it could only be the escape goat of the back office or line man because their time frame already elapsed and they did not managed to do their JOB. The guy said that, that's it he can't do anything!!! What a way to end my decades of Subscription, you just lost a CLIENT!!!