About 6 months ago, I started the process of getting an eye exam and updated my prescription from another eye dr. I brought it to stanton on 8/28/18 and ordered 2 new frames with lenses. I quickly noticed, even with an updated prescription, I was still having difficulty seeing. The first set of lenses seemed to be defective, as in "shrink-wrap ripple" on the lenses. I returned to stanton and they rechecked my vision, and took my glasses back, one at a time. I took in my second pair, but they were still working on the first pair. So I picked out a new pair of frames. Eventually, after weeks, I finally received my frames back. I'm still unable to see clearly. My husband and I drove to a trusted optical shop, we've known them for almost 20 years but they are 2.5 hour drive from where we live. I had him check my glasses and the lenses in my frames, that have been replaced by stanton - were not varilux lenses that I payed over $300 per lense. We returned to stanton, spoke to an assistant manager and he confirmed that the lenses were not as ordered or what we paid for. I am scheduled for yet another appointment with stanton tomorrow morning for yet another eye exam. Another eye exam will not change the fact that I have been given a "knock off" brand lenses. All of the lenses ordered, switched out and fixed have been ordered by different associates - so I know this was not a one time mistake. I am truly upset and bothered with the findings about the lenses. I spoke to the manager at stanton and I asked to please return my lenses and frames and a refund. He approached me in a defensive manner, stating "what's the problem?" I explained my concerns and he was quick to respond "absolutely not, we don't do that." and abruptly walked away. Six months of going back and forth, exchanging frames, multiple exams, and finding cheap lenses is poor customer service, unprofessional and speaks volumes about what this store stands for. Ultimately, I would like to return my frames and have a full refund.