Just for the record. I have purchased four beds from this company since 1955. Also about six or seven mattresses. They sell factory direct from a showroom in NYC and if you live nearby is worth a visit even if you do not need a bed. It is like a museum with their history since 1855, and they are just plain good people. My most recent purchase was made over the internet and shipped to our retirement home in Florida. It was just as good as when we lived walking distance away. The problem with buying stuff long distance as I have painfully discovered, is something called, "The Last Mile". Your bed can travel in huge trailer with dozens of other shipments until it comes to your town. Then a local trucker delivers it from the terminal to your home. That is where most of the complaints come from, and yet the customer couldn't care less. They just blame the retailer, and that does no good at all. In any case, when it comes to beds or mattresses, you could not find better stuff anywhere else.