We had to cancel a Princess cruise for our parents 30-days out after dad ran into serious medical problems. Dad eventually passed after a long struggle. Both of my parents were Platinum Elite members with Princess. Throughout our ordeal, we requested for some kind of credit for mom to use on a future cruise. Unfortunately, Princess was adamant that we should have paid extra for cancellation insurance and we would have to forfeit 100% of our cruise and air fees including the balcony upgrades. Princess customer service ignored our requests to elevate to higher management. We attempted to call Princess customer service and could not get through the long wait times.