I ordered 2 pair of eyeglasses based on their sales pitch to deliver within 10-12 days. I contacted them on the 10th day and was told they were “unusually” delayed but would be shipped within 24-48 hrs. I contacted them on day 12 and although my account indicated they had passed from “PRODUCTION” to ” processing” but no tracking number. I spoke to someone who told me it was a computer glitch that my account reflected process and that they were still in production and that I would be receiving an email within 10-12 days advising when they would be shipped. I said that would be 20-24 days from when they were ordered and that a few days ago I was told 24-48 hours but now has extended to 20-24 days. All I got from customer service were the standard phrase words and absolutely no explanation regarding the reason for the delay and then they threatened to cancel the order that i had already waited almost 2 weeks to receive. It’s basically the old bate and switch whereas you order the glasses based on their promise then once they had the order they feel no responsibility to fulfill any prior promise, and I haven’t even received them yet. At this point I am seeking the assistance of the BBB to help with the resolution of this catastrophe before if goes further down the toilet.
19 May, 2019 → by ClaimboUser91915
Don’t expect them to adhere to promised timeframes
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