i have a web site with the company already, they phoned me up to sell me a new product google responsive web page at an extra cost of £190, new web design and two pages. I gace the sales lady all the relevant details I wanted in the new web designs, I paid half the money up front balance on completion and my approval.which should of been 25 feb 2016. they sent me proofs of the new web design which a baby could of done. I told them I wasn't happy and wanted my money back, the sales lady ignored my request and just kept on asking me for more design ideas. I told her your the professionals you deal with it you no my brief.i told the lady I am very ill and have cancer. she ignored this