I remain completely flummoxed by the new contract provisions the outnet has entered into with ups. It is completely untenable and allows customers no flexibility at all. I have been waiting for several days for delivery and made numerous calls to track down my package. Apparently, outnet now requires a signature but allows the customer zero provisions to arrange for alternate ups delivery. Ups attempted delivery but outnet entered some erroneous notation in my file and instead, my package is being held hostage in a depot 40 minutes from my home. Outnet expects that I now drive there to retrieve my package — noting that the depot is open weekdays only 9 to 6 no weekend service. They have no consideration for the realities of people who work for a living. I suggest that the outnet's executive leadership consider involving customers (working business women in particular) in focus groups to obtain input before implementing such restrictive and unreasonable regulations for delivery. The entire point of shopping on-line is for "ease" — that is, too avoid stores, lines, traffic etc. The current situation I am left to deal with is the antithesis of ease — it is rather complete torture to expect me to travel 40 minutes to a highly congested area of nj to retrieve a package from a ups depot. I still have not receive my package and have no idea what the resolution will be — this is after at least four calls and several emails to outnet and ups. Totally unacceptable — and a lack of customer service. I have shopped with the outnet for many years and will reconsider my options in the future as they are no longer able to provide me service and delivery to my home. An unmitigated disaster.