I'm switching away from Kaiser for a few reasons - I have high expectations: 1. my doctor wasn't up for discussing the scientific literature for my chronic illness 2. doctor told me to keep taking a drug that made me sick 3. closed network, so can't go find the best specialist in the world 4. medical records are all in PDF and I want machine-readable. 5. Kaiser delayed my seeing a specialist for a month; luckily, my situation wasn't in the most dire but it still sucked Overall, Kaiser could improve their IT systems but their people seemed to care and I did seem to get a decent and affordable medical workup. I'll be switching to United Healthcare and hopefully that doesn't suck as much as everyone says it does...