Went to resort for birthday upon arrival I was greeted with "because your room is not ready we will move you to another room " well the room was a one bed room when it was supposed to be a two bed room. Suppose to be a balcony with ocean view, well the only thing I got was a tree with leaves. Went to tell the person at the desk and had to wait an hour and ten minutes to speak to someone after which I was told that I did not pay for what I was complaining about. The rooms at RIU Reggae at upon availability. Not what reservations told me. So ended up with a room with two beds and a view of a tree. Have to walk two exits down to see the beach. Birthday celebration was ruined.