I have been trying to replace my Cuisinart Griddler which is not working since the day has been delivered to my address in 16 of August 2019. Customer service is not qualified to deal a problem like this, recently it's been escalated another customer care agent but still no solution, there is even no satisfy communication with me, I am extremely upset and don't want to believe that the store who provides the product is only store they work with, they could find a way to solve my problem if they care enough...