9 Jan, 2018 → by ClaimboUser380364
Common sense decision-poor customer service
I recently discovered this site, and was so excited to see the range of kits they offer. I ordered a table runner for my son and daughter in law. The site offered free shipping on orders of $50.00 and more. The runner was $49.99. Now, I have been in retail and customer service for 40+ years. If I was trying to nurture a NEW customer, don't you think I would have waived the shipping with just ONE CENT short of the $50.00. Really folks this is COMMON SENSE! Just charge me one more penny if you have to. I called today to ask about this and the young lady simply said this is on $50.00 and more and we cannot waive this rule. Well, I can find other places to do business. Good luck to you as this is certainly not the way to cultivate new business. I saw at least 3 other kits that I was interested in but will look elsewhere.