My son tried to close the account several times. He visited the branch, he called them, he did everything he could but he always had to wait. One thing is closing, okay, it may take time but what to do with the opportunity to withdraw his money. I do hope such a procedure should be offered at first before closing the account. Now, he managed to solve the issue. All the rest with the bank is pretty accurate, and we believe all such inconveniences are just subject to their security protocols to protect their clients. If one day I need to open a bank account, I would probably go for this bank but my son’s experience still bothers me a lot.