Update by user Jan 13, 2020 As of January 13, 2020 I have not received as much as an acknowledgement from this company. Original review posted by user Dec 13, 2019 I booked a room at the Quality Inn Philadelphia Airport this past Thanksgiving weekend. The power went out after 5 minutes of me checking in. The room was completely filthy. The tub was covered in grime. The towels looked like there was dried blood on them. I cannot even begin to describe the stains on the bed sheets. I understand it was a holiday, however it took 6 phone calls (including 2 transfers to dead lines) to get booked at another property with no recompense offered. The associate told me my situation was going to be 'escalated'. I'm still waiting on that. I finally spoke to someone who called himself a 'supervisor' to complain and was only offered an additional 2000 points for my troubles which I have yet to receive. I've sent 2 emails and have yet to receive even an acknowledgement they were received. Poor service all around.