I have been with comcast, now masquerading as xfinity, since 1999. I never miss a payment. During the 2020 pandemic, I kept up with all my payments. Recently, I missed 1 month and on the second month of anticipated miss payment, I ask their billing dept to give me time to apply for EBB. For some reason, they started using strong arm tactics on me. They cut my service off a week without notice, then turn it back on, then off again the following week, then off again, and so on. This was their way of jerking me around. One rep at a billing department suggested that i start going around chasing family / friends for money to pay them. We are talking about $200 absent ridiculous fees and charges. This is how you treat us after 20 years? In the middle of a pandemic? This is a request to launch an audit into your billing department's strong arm tactics in collecting bills during the pandemic. This kind of tactic caused me $500 in lost time, job opportunities gone, and missed zoom meetings. I would like to have some of that money reimbursed to me before I leave you all together.