Upon our purchase of the 2017 Ford Explorer on June 30th with the used salesman James XXX things seem to have gone downhill after my agreement of the price. 1.Never received a card from anyone at the dealership. James wrote on a card stock his phone number. 2.He and his manager were suppose to call to schedule the (Promised) rim repair 7/2/18 . Have not received a call. 3.During the initial little scratch sheet of the agreed upon price he dropped the price a few hundred on the car then came back showing me “Installed options” Tinted windows, wheel locks, Nitrogen in the tires” I’ve asked quite a few times for their internal service order for those items and have not received any response. (I strongly feel these items were already on the car. I could call the previous owner since their name is in the glove box to ask.) These were like $1200 in installed options and he dropped it a few hundred) I still want to see that original agreement sheet with my initials. They just got the car in and was changing the oil. 4.We then get to the finance department and he of course he has to show us all the additional warranty etc. that we declined repeatedly. For some reason he said the number we agreed upon with the sales manager he could do, and will throw in the Protective spray for the clear coat at $2.00. Something just did not add up with they either because he said it was free. 5.Our contracts show no signatures from your staff. Probably the worst experience in 50 years buying a car or at the least very shady.