8 Jul, 2019 → by ClaimboUser530891
Worst packing and moving experience ever!

1

I hired Moving Staffers in July 2018 to pack my home and move me across the state. They sent Starving Artists out of Lawrence, KS to pack and load. They had a different company at the other end to unload. I had no problems with the unloading, but the packing and loading were a nightmare! The guys from Starving Artists were great guys, but the absolute worst packers I have ever had in any of my long distance moves. Glass shelves from china cabinet wrapped in cardboard with one end exposed. Needless to say, they were all broken. MANY items with pieces that go with them not packed together: TV without the electric cord; electric tea pot without the corded base. A year later and I still have not found those pieces. Matching items separated into different boxes; again, have not found the matches. These are just a few of many examples. Broken cabinet, dented and scratched appliances...two of which were brand new. Boxes not labeled correctly...MANY of those. There was no organization or logic whatsoever to the packing. They did not keep accurate record of the packing supplies needed or used. They didn't bring enough packing supplies. I cannot count the number of things I have not been able to find, missing pieces, etc.. Movers should never just assume that all boxes will be unpacked immediately so that where things are packed should not matter; mine have not been. The absolute worse experience I have ever had. I recommend paying a little extra for a major professional moving company, which is what I have done in the past. I paid Moving Staffers an additional $400 (approx.) for full insurance, which I ended up needing. However, when I spoke with a rep after the move, I was told I had 90 days from the day I filed a claim to submit the claim. Because I was unpacking slowly, due to being an older single woman with physical limitations, I needed the full amount of time allotted in order to get as much unpacked as possible to determine damages. Then, when I was ready to file, I found out I was given the wrong information about the timing for filing a claim; in fact, I only had 90 days from date of move...NOT date of filed claim. So, I was not able to file a claim which resulted in a wasted $400 for the full insurance as well as upwards of $700 in damages and repairs that I had to pay for out of pocket. I will never use this company again. Horrible experience!
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