Worst ordering experience. I placed a shoe order on 10/5/11. No update to the order till 10/11/11. Called customer service on 10/11/11 and was told, the item "may" have shipped, but, status not updated in their accounts and advised to wait till 10/24/11 for shipment to arrive. Checked status on 10/20/11 and see that the order has been cancelled on 10/13/11 without any email notification for reason of cancellation. I was not charged for the order though. The item I had ordered showed available to order again on 10/20/11. Placed a new order and as of now (10/25/11) looks I will be going through the same again :-) Called customer service on 10/25/11 who had no clue what was going on with the orders. Waiting for some answers...