I returned a three care shampoo system INVATI ADVANCED SYSTEM because it smelled like medicated shampoo!! My husband thought it was terrible and so did I!! I returned it less than a week later (would have been sooner but was out of town for the weekend). The store refused my refund of $168.00 and claimed they only give store credit! *** WHAT store does NOT give refunds!! NEVER shopping here again! Left messages at head office and no one even bothers to return phone calls!!! Buyers beware of this policy and heaven forbid that you have a reaction to a product you buy!!! I WILL NEVER SHOP AT AVEDA AND WILL LET EVERYONE KNOW OF THEIR UNREASONABLE STORE POLICY!!