My first experience with PP has been awful and it finally came to a head yesterday. Yesterday, I had a horribly upsetting experience with a PP in Western NY in West Seneca. Back in July, a very nice NP there wrote me a script for birth control with 12 refills. She said she'd see me again after a year. I pay cash, by the way. I also purchase my pills full price from them. Every time I go in for pills, I have a bad experience, but yesterday was the absolute worst! I'm 34 and fit with no medical problems. I have one child. The first problem was when I was rudely asked if I brought a carseat to strap my 4 yr old into. Why would I? I'm here for my pill refill AGAIN. I told the front desk that already. The next problem was that they supposedly didn't have my pill in brand name anymore. I told the woman that I have fewer side effects on the brand name and would like my remaining refills sent to Rite Aid. Soon after, an angry nurse came out to tell me that generic and brand name are the same. When I tried to explain my experience, she stopped me and said "I'm not going to get into a debate with you". She treated me like I was an idiot. Lady, I've been on different variations of the pill since 1996. Then she tells me that Rite Aid is going to charge me $70. So what?! PP charges $32, so that felt more like bullying. Why did this nurse care anyway? I was given the option before to take it to a pharmacy. I stupidly chose to buy from them. Lesson learned. Then this angry nurse comes back and tells me that I don't have any refills left anyway, that they can only sell me one more pack, and if I want more I'd have to make an appt to see the Dr again. I showed her the original script, that I keep in my purse, and she told me it was voided. I tried to argue that the script has 12 refills, but this nurse in pigtails was adamant that the NP made a mistake and my script is void. I got so angry that I ripped it up in front of her and left without any pills. This experienced ruined my entire weekend. I go through this every few years just to get my birth control. I need it for lifelong endometriosis more than I need it to prevent pregnancy. I'm going to another afiliated PP tomorrow evening to see if I can talk with someone there about this incident. I thought the point of PP was access to birth control. I also thought they were advocates for abused women, but I was clearly bullied by a nurse acting outside of her scope of practice. I hope the office in Tonawanda will take my problem seriously, and I hope this angry, young nurse gets reprimanded. Being denied birth control from Planned Parenthood is truly ironic, especially since I paid for that script. I know never to buy my pills from PP ever again. I'll take it to a real pharmacy. I may even move my business back to urgent care or try illegally ordering online and cut out the hateful middle man.