I purchased a front door and storm door in May 2016: * 6 repair appointments * used 5 vacation days from work (because the home owner needs to be present) * 32 phone calls * 28 times I asked "What are my options?" * paid $4144.00 for this premium product and premium service * sales rep that "told" us one thing, but "sold" us something different -- and then hid behind "there must have been a miscommunication." Quote from the owner: You can't sue us because we delivered what you ordered. And that, my friends, is what's behind this company's closed doors.