To be perfectly honest I'm really disappointed and Microsoft's lack of ability to deal with the public any longer. I feel as though the company has gotten so large that we little people are getting laughed at as it were. I tried a product and then it was assured that could be canceled at any time I canceled within my time. I was treated like a fool "we can't find your account we can't do this"and then I try to reach out because I'm charged again and you no longer have telephone people to speak to it's insulting and rude repeatedly and one to even communicate with just very disappointed I loved all Microsoft products was so amazed by them but I'll never buy again talk to charged again User's recommendation: Make sure there is no other way to fill your task before going with ahead with the download.