I purchase a Whirlpool refrigerator with a five year attended warranty. On July 6, 2021 I called for repair on my Whirlpool refrigerator. The ice maker was leaking into the ice bin, causing the ice to mass together. When I tried to get Ice the auger turned and it broken out the bottom of the bin. When I called the first time I told the technician what happen. He told me that he order the parts for my refrigerator and setup my appointment for the repair to be done on July 16, 2021. The technician stated that he did not need to send anyone out as he knew by what I was stating what parts I needed for my refrigerator. On July 16, 2021 the repair technician did not show nor did I get a call. When the technician did not show I called Sears repair again. I was told the parts were on back order . I waited another week and I call back in again to Sears repair. I was told the parts were no longer available from the manufacture and they were looking at other vendors for the parts. I waited another week to call back and still got the same information. I was told at that time that after 30 days and my refrigerator still was not repaired that I could request for a replacement of my refrigerator. So I waited over 30 day which was Aug 8, 2021 to request my refrigerator be replaced per my contract warranty agreement. I spoke to a man name Ragi, and he stated that he put my request in for replacement. I was told that I should get a call within 3 to 5 days. I did not receive any call back. So I called again 8/11/21 spoke to Giselle and she told me that there was no request put in for replacement. She stated that she put in an escalation for the replacement to the Technical Management department and gave me a reference number of 7221598 and stated she documented everything and once again I would get a call back in 3-5 days. Again I got no call. I took it upon myself to called around and found out that the bin for my refrigerator was no longer available. On 8/17 I spoke to Alvaro and he confirmed that the part was no longer available. He sent a third escalation to the Technical Manager to the next level to get my refrigerator replaced. Again I had to wait 3 to 5 days but Alvaro stated for me not to call back before Aug 25, 2021. On Aug. 24 2021 I received a call from Terrence of the repair department stating he was ordering my part. I told him they are supposed to be replacing my refrigerator. I told him what I was told that the bin was no longer available and he told me that he did not order the bin, only the Ice Maker. I told him that both parts are broken. He stated there was no order for the bin. I told him yes there was as your other reps told me that it was not available anymore. Terrance refuse to order the bin, only the ice maker which would not fix my refrigerator. Terrance then told me that I would have to call back to the department that sent me to the Technical department and request to have my refrigerator replace. I later found out that Terrance was the one that approves my replacement. So here I am over 60 days later and according to my extended warranty contract if my refrigerator was not repaired after 30 days they would replace my refrigerator. On Aug 24 I spoke to Abiola and she stated that the technical manager is not responding. She sent another request to the technical manager. I then call Sears Corporate office and spoke to Kay only to be told that there is no corporate office to speak to. After going over all that I had been through she could not help me. I requested to speak to a supervisor, she put me on hold for a long time and came back and stated a supervisor would call me back in one hour. It has been three hours and no word again, no help from anyone other than getting the run a round and still no refrigerator... Is there anybody at Sears can help me get this taken care of.