September 2020 I ordered rims and tires from CarID. Had to pay upfront. Originally my order was to be shipped to Texas, but due to multiple delays in the manufacturing of them, I had moved from Texas to Michigan. I had provided them all the updates for the change in address by phone and email. February 2021 i get an email saying my order shipped, but was getting shipped to Texas, not Michigan. Called and emailed them to tell them the problem. Was told the shippment was not mine, and that information was attached to my order in error. March 2021 I called to get an update on my order to find out that infact my wheels and tires were shipped to Texas, than were returned almost a month later and were now sitting in a wearhouse. I wasn't notified of this and was told in order to re-ship them, I'd have to pay $200+ dollars for the return shipping cost. I escilated my frustration and mishandling of my order to a manager "Erica Anastad" who said "she would look into it." April 2021, I had to call in again becaise the manager wouldn't reply to my emails to find out the return shipping fee was waived and my order should be shipped again. Expressed my concern that I wanted my order Ito be inspected to ensure there was no damge and the order consisted of what it was suppose to be. Its now been almost 4 weeks later and I still can't get any answers or updates. I've called the company to escilate my concern again to speak with someone above a manager.., but I have been hungup on, put on hold to which the phone magically disconnects and now I sit with $4600 US outta poclet, and have no idea if I'll get my wheels and tires.