I showed up to the hotel to check into my room and they would not let me check in because they said I had people in the car now this is ridiculous I want my money back or another hotel room or I'm going to sue you guys that's the bottom line. They're saying it's not refundable I called the hotel they're telling me that it's because I've stayed there before and I've caused problems I've never stayed there before they're changing up the reason why they're not letting me this is racist and I will take both of you to court if not compensatedbotllyou people to court User's recommendation: Don't stay at Ramada Santa Cruz.