Good day I have had a contract with Vodacom for almost 21 years. Due to COVID 19 and lockdown I have lost my business and all income resulting in financial difficulties as I was unable to pay most of my account. I have not received any communications in the last few months from Vodacom that my account was not up to date. When I phoned them this morning they confirmed that no SMS or calls was done to inform me of the issue- I was then not able to make arrangements or payments My number was just cut off on 18.09.2021 without any correspondence. AS I'm a business owner I made arrangements with Vodacom to go prepaid in this difficult times with COVID isn SA. So there was activity on the account and no one can say the number was not in use. Now None of any potential clients - Family or friend will be able to get hold of me. I'm losing out on possible income!!! this is no way to support small business owners in SA. They just say sorry I can't get my number back - HOW is this possible. I do not think that they portray the client centric values they advertise to the public. After 21 years of being a client, this is how clients are treated. Please assist with activating my number or getting it ported to another service provider.