13 Aug, 2021 → by ClaimboUser950240
Vodacom didn’t cancel my contract
1
I have called Vodacom on the 5th of January this year to ask if they need a notice of cancellation but the agent told me that I don't need to give notice, the contract will be automatically be cancelled. On the same month one of their retention's agent by the name of Muzi called me to persuade me to upgrade but I told him that I've been retrenched so I won't be able to pay the contract, he kept insisting but I told him that I'll have to speak to my wife and that he must call back and when he did I told him that I don't want to upgrade. One lady called again to convince me to upgrade but I told her that I'm not interested because I'm no longer working, so it came to my surprise that around February that my number was not cancelled it was upgraded without my consent, I called again and their manager listened to my call and the agents and he confirmed that I didn't upgrade and he promised that they'll cancel my contract immediately of which they did around March or April. So now Vodacom has sent me a statement stating that I have 21 days to pay R977 or else I'll be handed over to lawyers of which I didn't even utilise that airtime as Vodacom number was my secondary number. How do I pay such amount as I have told you that I'm no longer working