I purchased some electronics on June 1 which included a 65" TV. On June 2 I called the store and spoke to Edwardo Garcia and advised him the TV does not turn on. He told me to bring it back to the store which I did the same day on June 2 all within 24 hours of purchase. The TV has a defect that you can slightly see from the screen but you cannot see it with the TV off. It has no visible damage and you cannot feel a scratch on it with your finger or nail. It is from behind the screen from within the unit. The Vaughan store manager Raj said he will not exchange it as there was no physical damage to the box or packaging assuming that I damaged it when taking it out of the box which is not true. Insisting that he has 10 years of experience and knows best. Raj is insisting that he cannot take the tv back and has to file a claim with manufacturer Hisense. I called Hisense and they said that is not their procedure and returns are done at the store level. So I'm really not sure what is going on and am starting to suspect that I actually received damaged product from the store. The box was taped with regular nylon shipping tape. You have to physically pick up the TV and put it on a flat surface to install the wall bracket behind it which is what we did. When we went to turn it on it flickered and then turned off. You can only see the damage during that flicker moment otherwise you can't see it at all. I'm not happy with the fact that your store advertises 100% satisfaction guarantee and then will not take it back insinuating that I damaged the tv. Your receipt states that any product with hidden damage must be claimed within 24 hours of receipt and be returned to the store complete with all packaging which is what we did. Please make good on your 100% satisfaction guarantee and replace my TV. That is all I'm asking for. I cannot sent you a picture of the damage as there is none visible. Attached is a photo of the receipt of purchase.