I called on 29.07.2021 to cancel my membership. The consultant confirmed that the request has been logged, last payment would be 01.08.2021 and the cancelation would be finalized at the end of August. Another debit order went off on 02.09.2021. I called on 02.09.2021, spoke to a consultant who advised that there was no record of a cancelation request on the notes. He said he would get his team leader to pull the recorded call and call me back with feedback. I heard nothing from him then I called again on 07.09.2021, spoke to 5 or 6 different consultants because each consultant cut the call while I was explaining my issue. I managed to speak to yet another consultant, gave him the details of my initial call. He also said he'd have the recorded call pulled and get back to me. I still haven't heard anything.