In 2019, we did the Province cruise and were pleased with the itinerary and service. Later that year, we booked a Viking Ocean cruise to Alaska for 2020. The cruise line cancelled this cruise due to the Virus pandemic. We fully understood. When we contacted Viking concerning our refund, she really encouraged us to accept the 125% voucher We were told we could cancel at anytime and receive a full refund. In early 2020 we booked a river cruise for April 2021 along with two extensions in Italy and Amsterdam. Along with business class air, the total cost was in excess of $15, 000. In February of this year, Viking again cancelled this cruise due to the virus. The Viking CEO even issued a letter guaranteeing full refunds. Shortly after the cancel we contacted Viking and were told that a full refund would be forthcoming in 21 days. After nearly six weeks, I again telephoned Viking to determine the status of our refund. The cruise line agent told us the small credit card payments had been refunded, but the larger balance wouldn't be available until after February 2023 when our vouchers expired. How does Viking justify holding someone's money for more than four years without ever delivering a service? This is nothing more than a financial scam by Viking and will not be tolerated. Give me our money and I will be finished with your company forever.