My family moved to Singapore for work purposes. For some reasons and convenience, we were asked to open a local Saving and online accounts with OCBC. The opening ac process took very long at the branch counter and to make things worse, we are required to return to the Clementi branch for some missed signatures whom the earlier staff forgot to tell us do so. For no valid explanation, they also sent our credit cards to our neighbors and the passwords for online account did not work somehow. After weeks of investigation, the bank called my family visit the branch again. Long story short, when we tot the worst is over once everything in place, it did not stop there. The online transaction did not go well with constant hanged and prompt to re-login, this happened often during wkends. When we move to a new address, the bank sent our confidential details to our old address. We reminded the bank and again, they wanted us to visit branch office to update again citing the previous staff who handled our application form left the company. Ridiculous and congrat OCBC for winning "the worst bank service in Singapore and in the world"