Update by user Oct 08, 2018 I feel terrible because the hot water problem is because of the apartment complex Aurora Hills they have the hot water turned off when I've tried explaining to them before they've never listened. I'm glad the I was able to explain this to the service man from Mac Gray and he took his time and found the problem. He's still here working on the other issue. Original review posted by user Oct 08, 2018 I' ve been reporting a washer with no hot water for over a year and it still has no hot water. On Saturday it wasn't wringing out the clothes and the dryer wasn't working either. I called for a repair person and went to the laundry mat, I have to take my whites there anyway, I was told someone would come out that day. Fast forward to this morning and I put in a dark load assuming that some repair was done because I heard someone use the machine on Sunday, needless to say the washer usnt fixed and nor is the dryer. So i'm looking at this wet basket of laundry. They promised me a refund however I've yet to ever receive one. I complain to MGMT They're quick to say that, they're not responsible for tha wadher and dryer, however they're quick to list them when you rent your apartment.