Cant purchase coffee in the store, and coffee delivery dates are very inconsistent. Customer service can only apologize. Must order at least $35.00 worth of coffee (roughly 3 weeks if you have 1-cup a day) in order to avoid delivery charges and then your coffee delivery date can be anywhere between 48 hours to 10 days. Cancellations are just as confusing - you cancel because they cant give you anything more than an estimated timeframe - and then they tell you they cant provide you with a cancellation confirmation for at least 30 days the time it takes to process the cancellation ?? I paid a lot of money for a machine that is useless- in addition, the Vertuo leaks (pick another option) I have owned one for 9 months - a very expensive mistake.