Ordered a pool, May 1/2020. Said it was shipping within 24-48hrs. After 2 weeks of waiting for tracking, contacted the company. Was told it would ship within 5 days, due to a delay. 7 days went by... no tracking. Contacted them again and was told it is been loaded while we spoke. Again no tracking for days. Contacted the company again. Now they told me I had cancelled my order on May 1, 3 hours after the purchase. I saved all the communication with the company. I did not get any refund ( $495.63) like they said. Another week of waiting for my refund and now I was told it takes 7-10 days. Were at the end of May and according to them, they cancelled the order May 1st. Still have no refund. Customer service is very rude and disrespectful. Never again will I order from them again!!! User's recommendation: Don't order!!!