The eEX38ctn ventless wall heater ($2K + install) doesn't have a metal trim cover to hide the UGLY workings of the furnace. DO NOT install where you can see this as it is merely rough sheet metal with weird cutouts, misplaced screw holes - the product photos completely misrepresent its looks. Unfortunately you can't know that until after it's installed. Yes the company knows about it. Told me to build a wood box over it. Um - a flammable wood box over a wall heater? Absurd response. User's recommendation: make sure you can live with "UGLY". Really ugly.