More Contact Info

Toll-Free Number:

(800) 621-9419

Other Info

Other Info (opening hours):

Hours:

Monday – Friday: 8 a.m. – 8 p.m. (EST)

Company Address

Rinnai America Corporation

103 International Drive

Peachtree City,

United States

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Complaints & Reviews — Rinnai

3 Jun, 2021

Issue with circulation.

Update by user Jul 04, 2021 I called their customer service once again and they stated they had no record of my previous calls. To say I was upset was an understatement. I troubleshoot it with them for two hours, and they wanted me to call the plumber back out to troubleshoot with them on the…

Heating, Cooling and Air Conditioning

23 Mar, 2021

Ventless wall heater – UGLY, no housing

The eEX38ctn ventless wall heater ($2K + install) doesn’t have a metal trim cover to hide the UGLY workings of the furnace. DO NOT install where you can see this as it is merely rough sheet metal with weird cutouts, misplaced screw holes – the product photos completely misrepresent its looks. Unfortunately you can’t know that until... Read more➤

Heating, Cooling and Air Conditioning

18 Jan, 2021

Installation problems

Has been resolved. Great customer services from Rinnai. Thank you, Kham

Heating, Cooling and Air Conditioning

22 Dec, 2020

Tankless water heater stopped working

Tankless water heater and customer service unreachable

Heating, Cooling and Air Conditioning

26 Nov, 2020

Code 10 & 14

The person that originally installed tankless had set dip sticks incorrectly and kept throwing codes. I called the tech support and they quickly walked me through the settings over the phone which is a challenge in itself. Within 10 minutes we had solved the problem. The original installer set it to propane instead of natural gas. Problem... Read more➤

Heating, Cooling and Air Conditioning