While checking in at Cairns airport for this flight I needed to check in a number of bags with my two children. We were told we could only check in one bag each so I had to move items around at the airport from bag to bag to make sure our carry on luggage wasn't over 7kg. The girl serving us called Rebekah was quite short and rude about it. As I was going through security I rechecked my email which said as a silver member I am allowed 2x23kg checked in luggage. This meant we were carrying way more luggage than necessary onto the flight which is more tricky when travelling with kids, My main complaint is that when tescelling with children things are more difficult and this young person made our first point of contact with virgin unpleasant with her rude deaneanor. Additionally as it turns out she was wrong as I could have checked in more luggage.