I purchased two used games from GameStop for my son's birthday. Because they were a surprise, they were ordered early before his birthday and not given to him until his birthday. The one game worked fine, the other, which cost more, was in seriously bad shape and did not work. Since they hadn't been opened or tried before their 30 day return policy, they won't accept it back. Supposedly the customer service agent tried to create a label and couldn't. So, we are out the $34.99 we paid and my son is out a birthday gift. The game in that condition should have never even been sold or shipped.