9 Jul, 2021 → by ClaimboUser829856
USB Security Key

2

Bank of America will phase out SafePass from 1 August 21 If you do not have a US cell phone (I am British and live in London UK) you have to purchase and register a USB Security Key in order to do wire transfers from 1 August Apparently however the USB Security key will work once registered from 21 June I purchased a security key but found it was impossible to register it via their website unless you have a US Cell Phone on which to receive a security code to register it After several international calls and not before having to deal with numerous ignorant customer service agents I eventually managed to set up and register my USB security Key Along the way however a really stupid agent told me that I had to delete my SafePass before the USB would register (completely wrong advice and incorrect) Unfortunately now that my USB Security Key is registered and working I am restricted to $1kper day / $3.5k per week in transfers to outside banks and $10k per day / $25k per week transfers to other Bank of America accounts In the good old days I could call up and do transfers over the telephone but BoA stopped those and made me get a SafePass. SafePass allowed me to carry out my typical $50k to $100k transfers and as such I would never have problems with limits. Anyway now the SafePass has been deleted I cannot reactivate it. Hence I am stuck with these ridiculously low and totally inadequate limits because BoA say they haven't managed to transfer over all the software and that I will not be able to revert back to my normal transfer limits before 1 August and most likely not until late August 2021 In the mean time they have told me there is absolutely no facility that will enable me to do my normal weekly and monthly wires in a timely manner Net result is that it will take me weeks if not months to pay someone to whom I owe money too using my Bank of America account Basically they have introduced a flawed extra layer of security without having thought it through and without having prepared properly for it and offer no assistance in how I and other customers can be less inconvenienced by their stupidity and not offered any useable solution to enable me to pay people to whom I owe money to in an efficient and timely manner.
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