Update by user Jul 12, 2021 Contacted us but did not resolve the issues. Contacted BBB but no help! Credit card company is attempting to resolve the issue. Airbnb is just as bad as the host Nathan in Sevierville, TN. Name of property in Sevierville is Birds Eye View, his is Nathan and the experience was horrible. Original review posted by user Jun 12, 2021 1st night arrived and no A/C in main bedroom. Moved everything to the lower level where the A/C was still working. No notice about broken A/C prior to arrival, temp was 85 degrees in that area. Day 3 no A/C at all, temp in entire home 89 degrees when we returned at 9:30 pm. Contacted host no help, did not offer other accommodations or refund. They said it would be fixed next day. Could not stay in cabin with 89 degrees at night. Their solution turn off A/C?????? Not fixed the next day. Refused refund!!! User's recommendation: Use another service. The host Nathan in Sevierville, TN was terrible as bd no help from Airbnb. I would not recommend either.