We have 2 Rogers accounts and starting August 2020 we have been trying to terminate our TV and home monitoring (1 account). The issue that surfaced last fall was Rogers inability to track our returned equipment and stop billing us for home monitoring that ended near the beginning of August. We ended up over paying and had several calls to finally resolve the matter (check our file - each call is preceded by a ridiculous wait time). Our previous bill indicated a small credit which we were assured would be returned in due time. Today we get a bill for nearly $500 with next to no explanation. On the phone we go again and called 1877 at 5:29 EST, on hold for 29 minutes and within a few seconds of the agent answering the phone she hangs up (5:59) - Rogers can check your call logs. User's recommendation: Consider other service provider but if you have Rogers very carefully document every call, ask for an agent # before they hang up or transfer you, keep shipment receipts and tracking details.