Absolutely unacceptable, this business should be investigated for fraud and I am considering escalating my complaint to the online retail Ombudsman! It took two-three weeks to receive their delivery, I never received an email of confirmation with an order number nor was I handed a receipt for my payment; delivery was appalling, definitely stay away from businesses that contract 'Premier Deliveries' to dispatch their items! And needless to say, their customer help line has never picked up for the past 19 days of attempts. Once I finally managed to open my itmes, it turned out they had sent me the wrong item, including a single bed instead of my order, and I found myself sleeping on my couch for yet another week (and counting) waiting for my bed or for a refund so that I could order a bed from a real, respectable business!. Once I finally managed to get in touch with them, they sent me a symbolic receipt of payment listing random items and random prices, and told me they would not believe me unless I sent pictures of my delivery. I did, proving that I received completely wrong items, and of course I haven't heard back. Be very very very careful, like I said, this business should be investigated for fraud, stay away!!!