I purchased a phone from Coolicool back in Nov 2017 (order number [protected]) Received the phone a month later (typically shipping). From the first time I turned it on, the phone didn't work properly. When I purchased phone, Coolicool had a returned policy stating you could receive a refund if issue reporting in 15-days. I reported the issue 14 days after I received phone. Coolicool said they couldn't provide a refund - they could only repair it. After shipping phone back to them, their "Technical Team" could find the fault. It took them just over 6 weeks to find the fault I observed on the phone every hour. It took them another 4- weeks to "repair" the phone and ship it back to me. When I sent it to Coolicool, it did power on and worked for a time until the screen stopped responding to touches. The "repaired" phone is dead - it doesn't come on at all (no lights or haptic buzz with I plug in a charger). I could have gotten a better repair by finding a 3-year child, putting this phone in one hand and a rock in the other. How does a "Technical Team" send out a dead phone that they've "repaired"? I've spent the last 14 weeks talking to no less than 3 "customer service" people (no service to be had here), they have all said the same thing: "We cannot provide you with a refund, your options are 1) keep the phone (paper weight) and we will give you a $20 voucher to spend on our website OR 2) send the phone back (AGAIN) and we will send you a used phone" You can tell when someone wants to avoid facts. I've asked all people involved the same question: "If YOU bought something new (for $300) that was broken, would accept a $20 gift voucher (and keep the broken item) OR accept a used item instead?" No one from Coolicool has answered this question yet. This is a far cry from a company that claims it has "stellar customer service" After admitting that I should have received a refund when I requested it more than 8 months ago and making the mistake of fixing (breaking) the phone I purchased, Coolicool still refuses to refund my money (after 9 months) - #Onlinetheives If you thinking of purchasing anything from Coolicool, you would be better served if you went to the ATM, withdrew the cash, set the money on fire and toasted a piece of bread - at least you'll have a piece of toast. Avoid this company at all cost.