Please refer to my case - 1-[protected], I called your customer support and called was picked up by an executive Vignesh, my question was simple as I am getting auto renewal failure pop-ups while I updated my credit card details last week, when did Mcafee tried to perform transaction on my card, he transferred the call to billing department with an assurance that he will remain on call while I get connected to next agent, In this case I was connected to a person name Priyadarshini and instead the line was very clear and I was able to hear her she just mentioned she is not able to hear me and put my phone on hold for 15 mins or more and eventually disconnected. Is what we expect from your company being a loyal customer???