14 Feb, 2021 → by ClaimboUser667692
Unethical behavior and slow customer service
1
I ordered an item yesterday and when I received my confirmation email, I found a discrepancy in the amount of my order and the amount deducted from my wallet/amount paid. If you look at the image I attached, you can see that the total amount of my order is only 899 pesos, VAT inclusive and with free shipping, but a total of 1049 pesos was deducted from my wallet. I reached out to their customer service hoping to clarify the confusion and asking for assistance regarding the cancellation of my order because the site wasn't being truthful. Received a response 1 day later which did not help my case at all. Now I fear that the order will be sent before I can even receive any assistance with the cancellation of my order.