I called Rogers to upgrade my hardware on June 21, 2021, as I was qualified for this. I asked the agent that if the promotion of free galaxy buds will apply as it is ending on June 21, 2021. I was told in affirmation and told that you will get an email from Rogers on the same date which is proof of purchase and then you are all set for the promotional item. I didn't get the proof of purchase email but only the account change email I received from Rogers. I called to notify and was told by another completely not aware of what she was talking to an agent that no problem you are all set it is all automatic, do not worry. I requested to put this on file, which I am not sure she did or not. On June 24 I received proof of purchase showing the start date of June 24, 2021. I called right away to Rogers and then another clueless agent said it might be a system error. So I asked to cancel the order, although I received the phone in the next day or so. Then I was transferred to remorse department and the lady said she will cancel and place a new order for me but she needs my consent to do the credit check. I argued I'm an existing customer but she insisted. I asked no one has asked me previously when I originally placed a hardware upgrade order. She said she is sorry about this, they should have asked. This sounds to me like an illegal act from Rogers employee of not taking customer's consent before checking their credit. I demanded to be transferred to Supervisor but she simply hung up on me. I did return the Samsung s21 phone and verified that it has been received by Rogers. I think I should be suing Rogers for not taking my credit consent also I demand from Rogers, honour the disputed offer to me or equivalent. They offer the prices but later on denied we didn't. I will ask someone at Rogers to please listen to recordings against my account number and you will find agents misstatements and clearly how they don't like a customer to talk to supervisors.