Forgive me for providing personal information but it is necessary to explain my complaint. I left an abusive marriage after 17 years two weeks before the pandemic hit. I was working for Lyft as a driver at the end of 2019 and the beginning of 2020 sparsely only because I was hiding it from my husband so that I can save money to move out. I filed for unemployment in June for PUA and was approved with supporting documents from Lyft although I was working very few hours there was a reason. PUA is set up for people in this exact situation I needed to provide for my daughter and myself and could not know the pandemic was going to start when it did. Bottom line I was approved and I was receiving unemployment at 189 a week until recently I was told I was ineligible. I have stage two hypertension and asthma cannot drive with a mask on & due to Covid have suffered immensely and have struggled to barely survive this entire time. My rental I am in has been sold to someone who is turning it into a parking lot for their restaurant and my unemployment cut me off my daughter and I are two weeks from being homeless. we are in a desperate situation I call the unemployment PUA helpline to find out why after my documents were downloaded there still is no resolution to my unemployment being bluntly cut off. I spoke with Cassandra she would not give me any other identifying employee ID or information. She could care less and was very rude and short with me after waiting on hold for an hour. We will lose everything and be homeless and have no other family to stay with because of this I can't even find another place much less try to get back to life in a normal sense Because I was abruptly cut off of unemployment and I file appeals and definitely download documents correctly. This person Cassandra told me she could connect me with no manager or give me to nobody else to help figure out or find out what is going on why this is taking so long. We are desperate for a soloution, we need to be out of this house second week of September- no extensions my utilities are days from being disconnected. I've had pleasant people take my calls anytime I've called for unemployment issues this person Cassandra that I spoke to today was out right awful callous and could care less about my call. She should not be working with people on any level.